Terms of Service

Please see below for our policies on:

Cancellation Policy

I'm a small business owner and therefore very grateful to each and every person who chooses to book an appointment for a therapy with me.

If you need to rearrange or would like to cancel your appointment, I would very much appreciate you giving me at least 48 hours’ notice so I have the opportunity to fill the appointment slot.

Cancellations made with less than 24 hours’ notice will be liable to pay 50% of the treatment charge.

Cancellations within 12 hours of appointment time or not showing up for your appointment will be liable for the full treatment cost.

Client Information & Data Protection Policy

Privacy policy

This privacy notice details the types of information we have, how we get the information and why we have it, how we store your information and how you can contact us about it.

Our contact details:

What type of information we have

We currently collect and process the following information:

Cookies – if you accept all of these (some are essential, so will automatically run)
Your email address, name and broad location – if you sign up for our newsletter or send us a contact form.
When you visit our website, we collect cookies. There are essential/necessary cookies that are needed to ensure the website functions and that it is protected from hackers.
There are also optional cookies, which you can choose to turn off. These include:
- functional cookies that enable the website to remember features you have selected, such as accessibility preferences.
- performance and analytics cookies that help us to improve our website.
- advertising cookies that allow third-parties to show you advertising that is more relevant.
- non-necessary cookies that enable third-parties, such as social platforms Facebook, Instagram, Twitter and YouTube, to identify you, connect you to your account and track your journey.
- Collecting cookies enables us to make your experience better.
- If you sign up for our newsletter, you will need to give us your email address and full name.

Cookies:

Cookies are small files of information that are placed on your computer, mobile device or any other device you use when you visit a website. These contain details that identify you as a user (such as your IP address and broad location) and your browsing history on that website.

Cookies enable us to improve our website and personalise your experience. For example, it helps us to create content we know you’ll be interested in and make changes that allow you to navigate more easily around the website.

We mostly do this by using Google Analytics, which processes the information on our behalf – you can find out more about Google Analytics’s privacy policy and how it keeps people’s data secure.

Our cookie banner prevents marketing, performance and analytics cookies to be placed on our site prior to your consent. But some external elements will continue to load cookies.

Our website uses the following elements, which will still collect your data.

Social Features (e.g., Facebook, Instagram, LinkedIn).
Third Party Apps
Custom Code (e.g., The UserWay Website Accessibility Widget, for more information on their cookie policy please see their cookie policy).

Please note, we cannot be responsible for the privacy policies and practices of other sites, even if you access them using links from our website. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

General Data Protection Regulation:

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting us with the subject line ‘Erase my details’, specifying what information you would like deleted and from where we have a legitimate interest.

Your data protection rights:

Under data protection law, you have rights including:

Your right of access – you have the right to ask us for copies of your personal information.
Your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – you have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

If you have any concerns about our use of your personal information, would like to access, correct/amend or delete your information, please contact us with the subject line 'Correct/Amend/Erase my details'.

Equally If you would like to make a complaint, you can do so by contacting us with the subject line ‘Complaint’.

Privacy Policy Updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Accessibility Statement

Higher Health is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C). These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone.

Whilst Higher Health strive to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.

If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us. Your feedback will help us make improvements.

We have also integrated The UserWay Website Accessibility Widget to our site, it can be used by clicking on the person icon, loaded at the top right of our webpage, or using/pressing keys (CTRL+U). It's features allow you to; adjust contrast, highlight links, increase text sizes, increase text spacing, pause animations, alter the font to Dyslexie, alter the cursor size, change your cursor to a reading mask or reading guide, increase line height/spacing, adjust the text alignments and alter the saturation.

Limitations:

Along with the usual accessibility statement above, here at Higher Health we also wanted to share with you some of the additional considerations and thoughts behind the design decisions we chose.

We believe that transparency, consistency and respect are important and we hope that by sharing our reasons for the choices we make you can feel the intensions, ethos, and care we strive for.

Underpinning our project, we understand accessibility to be a constant learning and developing journey, constantly reminded that you can only experience what you encounter.

If something on our site is presenting as a barrier or issue for you we encourage you to let us know! We always want to learn and include more!

Minimal page usage:

We have chosen to use minimal pages on our website in order to try and make understanding the therapies we offer and what they entail easier to understand. By providing a consistent flow information, we hope that the comprehension of information will be easier, and not broken up by having to switch between pages. We do acknowledge that, for some this may be overwhelming - which is why we have tried to break up the information by using spacing/design elements and anchor menus points, so they too can still have pauses between information.

Anchor menus:

We understand that for some the motion effect created by the anchor menu items may be distractive and present a barrier. For this we apologise. We have notified wix and asked for a way to reduce/lessen this effect.

As stated above we have chosen to use this kind of anchoring system to enable people to navigate our content in a way that remains familiar in its design navigation as a traditional page menu. However have also tried to balance this with generating a clear flow of information to enable a more easy comprehension of the project as a whole.

Language:

We understand that the words we use and how we use them can be, in of themselves, a barrier. We try to be clear in our communications and describe our services and therapies in easy to understand terms.

Whether overly complicated, gendered, ablest, or containing micro aggressions, as such, we have tried to focus upon how we communicate and these choices we make.

Use of Colour:

You can see more about our use of colour and our branding colour scheme by using the buttons below or use this link.

Our use of colour